Short answer: Paramount Plus error code 3304 is a location check that failed. The full message reads: “Sorry, but due to licensing restrictions, this video isn’t available in your location. Error code 3304.” Paramount+ looked at where your connection appears to be coming from, could not match it to a region where that title is licensed, and refused to play. The catch is that the check is often wrong: a VPN, a “smart” DNS, a mis-located ISP address, an IPv6 leak, or a device set to the wrong country all make a home connection look foreign. Turn off anything that disguises your connection, reset DNS to automatic, and test on mobile data. The full fix list below is ordered by how often each cause is the real one, with specific steps for Samsung and LG TVs, Fire Stick, Sky Q, Xbox, and browsers.
What error 3304 actually means
Every stream on Paramount+ is licensed by country. Before playback, the service geolocates your public IP address and compares it with the regions that title is cleared for. If the answer is “not licensed here”, you get 3304. There are two very different reasons that can happen:
- The title really is not available where you are. Catalogues differ between the US, UK, Canada, Australia, and other markets. A show promoted on Paramount+ in one country may not exist in another, and someone travelling will hit 3304 on titles from home.
- Paramount+ thinks you are somewhere you are not. This is the common case for people at home on their normal connection. Something in the chain between your device and Paramount’s servers is presenting an IP address that geolocates to the wrong country, or to a data centre that Paramount blocks outright.
The sibling error, error 131, is the same licence check failing for a broader set of reasons. 3304 is the version that specifically names your location as the problem.
Find your situation
| Symptom | Most likely cause | Start with |
|---|---|---|
| Plays on mobile data, fails on home Wi-Fi | VPN, custom or smart DNS, IPv6, or ISP address mis-located | Fix 1, 2, 3 |
| Fails on every network, every device, same title | Title not licensed in your country | Fix 7 |
| Fails only on one TV or streaming stick | Device region set to another country, or stale app data | Fix 4 and 5 |
| Started while travelling | You are outside your subscription’s region | Fix 7 |
| Sky Q, Sky Glass, or a cable-provider box | Provider app build, needs provider-side reset | Fix 6 |
| Meta Quest or another VR headset browser | Browser not supported for DRM playback | Fix 5 |
How to fix Paramount Plus error code 3304
Fix 1: Turn the VPN fully off
- Disconnect and then disable the VPN completely, including any always-on or kill-switch setting. On iPhone check Settings → General → VPN & Device Management; on Android check Settings → Network → VPN; on Windows check Settings → Network & internet → VPN. A profile left active counts.
- Paramount+ blocks the IP ranges of most commercial VPNs even when the server is in your own country. It is the address range, not the location, that triggers the block.
- If you keep a VPN on for privacy, use split tunnelling to exclude the Paramount+ app or your browser, and try a different server if one is flagged. Note that Paramount’s terms do not permit using a VPN to watch content from another region, and that is not what this guide is for.
Fix 2: Reset DNS to automatic, everywhere
This is the cause people miss because it was set once and forgotten. A DNS service can answer from a different country and route you to the wrong regional server, and “smart DNS” services sold for unblocking streaming are the single most reliable way to get 3304.
- Router: log in and set DNS back to automatic or to your ISP’s servers.
- Device: on the TV, stick, console, or computer, set the network’s DNS to automatic. On Android, also check Settings → Network & internet → Private DNS, which is separate from Wi-Fi DNS and is often set to a filtering provider.
- Cancel or disable any smart DNS subscription while you test. Its whole purpose is to change where you appear to be, which is exactly what this error objects to.
Fix 3: Disable IPv6 on the router
A surprising number of 3304 cases on home connections trace to IPv6. Some ISPs assign IPv6 addresses that geolocation databases map to the wrong country or to the ISP’s head office, while the IPv4 address is correct. Paramount+ uses whichever it receives first.
- Log in to the router, find the IPv6 setting (often under Internet, WAN, or Advanced), and turn it off. Restart the router.
- Restart the streaming device and test. If it plays, leave IPv6 off for now. Most home networks lose nothing by doing so.
- You can confirm the diagnosis by searching “what is my IP” from the affected device: if the page shows an IPv6 address located in the wrong city or country, that is your answer.
Fix 4: Check the device’s region and time settings
- Samsung TV: if the TV was set up with the wrong country, the app store and the app itself run in that region. Check Settings → General → System Manager → Location (or Settings → Support → Terms & Policies on older sets). Changing the country requires a reset on many models, so try the other fixes first.
- LG TV: Settings → General → System → Location → Broadcast Country and Service Country should be your actual country.
- Fire TV / Fire Stick: Settings → My Fire TV → About shows the Amazon region tied to the device. If the Amazon account is set to another country’s store, the Paramount+ app installed may be the wrong regional build.
- Apple TV, iPhone, iPad: the App Store region controls which Paramount+ app you have. Settings → your name → Media & Purchases → View Account → Country/Region.
- All devices: set date and time to automatic. A clock that is wrong by enough breaks the certificate check that precedes the location check.
Fix 5: Clear the app or browser data and reinstall
If only one device shows 3304 and its region is correct, the app is holding stale session data.
| Device | What to do |
|---|---|
| Samsung TV | Uninstall Paramount+, hold the TV’s power button 10 seconds to restart, reinstall, sign in. Check for a firmware update under Settings → Support → Software Update. |
| LG TV | Delete the app from the Home ribbon, restart, reinstall from the LG Content Store. |
| Fire TV / Fire Stick | Settings → Applications → Manage Installed Applications → Paramount+ → Clear cache, then Clear data, then Force stop. See our Fire TV Stick guide if the Stick itself is unstable. |
| Roku | Remove the channel, restart from Settings → System → Power → System restart, re-add the channel. |
| Xbox / PlayStation | Delete the app, do a full restart (not rest or instant-on), reinstall. On Xbox also clear persistent storage under Settings → Devices & connections → Blu-ray. |
| Android / Google TV | Settings → Apps → Paramount+ → Storage → Clear cache, then Clear data. |
| iPhone / iPad / Apple TV | Delete and reinstall. On iPhone also turn off iCloud Private Relay for the test (Settings → your name → iCloud → Private Relay), because Private Relay changes your apparent location. |
| Browser (Chrome, Edge, Firefox) | Clear site data for paramountplus.com, disable all extensions, test in a private window. Firefox in strict tracking mode and Edge with a VPN or “secure network” feature enabled are frequent sources of 3304. |
| Meta Quest / VR headset browser | The headset browser is not a supported DRM player. Use the Paramount+ app on a phone, TV, or computer instead; there is no browser fix. |
Fix 6: Sky Q, Sky Glass, and cable-provider boxes
UK users on Sky Q report 3304 in waves, often after a Sky software update, and the standard restart does nothing because the Paramount+ app on Sky is a provider build.
- Sign out of Paramount+ on the box, then restart the box from the mains (unplug for 30 seconds), and sign back in.
- Check Sky’s own status page. When 3304 hits many Sky customers at once, it is a Sky-side or Paramount-side issue that only they can resolve.
- Confirm that your Sky account and Paramount+ subscription are linked correctly; Sky-included Paramount+ uses a different entitlement path from a direct subscription.
- The same applies to Xfinity, Cox, and other cable boxes in the US: restart the box, then contact the provider rather than Paramount.
Fix 7: When the title genuinely is not licensed where you are
- Search the same title on paramountplus.com in a private window with no VPN. If it is not in the catalogue, it is not licensed for your country and no setting will change that.
- Travelling: Paramount+ allows viewing in some countries with a reduced catalogue and not at all in others. Titles from your home catalogue may be unavailable until you return.
- Live sport and local CBS streams are the most tightly restricted, and are the most common source of 3304 for people who never touch a VPN.
Fix 8: Ask your ISP to correct its geolocation
If mobile data works, every VPN and DNS trick is off, IPv6 is disabled, and the error persists on your home connection, your ISP’s IP block may be listed in the wrong country by the geolocation databases Paramount uses. Search “what is my IP” from a home device and check the city and country shown. If they are wrong, contact the ISP and ask them to submit a correction to the major geolocation providers. It takes weeks, but it is the only permanent fix for that case; in the meantime, a mobile hotspot works.
If nothing above worked
- Test the same account on a friend’s connection. If it plays there, the cause is your network or ISP, not your account.
- Test a second account on your device. If it plays, sign out of all devices from the Paramount+ website and sign in fresh.
- When you contact support, tell them the exact error text, that mobile data works, and that you have already disabled VPN, custom DNS, and IPv6. That information is what they need to escalate. Paramount’s error-code page is here.
Related Paramount+ and streaming errors
Error 3304 belongs to a family. Error 131 is the general licence refusal, error 111 is an ad-loading failure on the Essential plan, and error 3005 is a playback failure that usually points at the device. On other services the same class of check produces errors such as Netflix error M7361-1253 and Disney Plus error 83, and the fixes overlap almost entirely.
Frequently asked questions
What does error code 3304 mean on Paramount Plus?
It means the location check before playback failed: Paramount+ decided the title is not licensed for the place your connection appears to come from. Either the title really is unavailable in your country, or something (a VPN, DNS setting, IPv6 address, or device region) is making your connection look like it is somewhere else.
Why do I get error 3304 at home with no VPN?
The usual causes are a custom or smart DNS on the router, an IPv6 address that geolocates to the wrong place, a TV or stick set to another country’s region, or an ISP address block listed in the wrong country. Test on mobile data first; if that works, the problem is on your home network.
Does error 3304 mean Paramount Plus is down?
Rarely. Outages usually produce different codes. 3304 is specifically a location and licensing decision, though provider builds such as Sky Q can show it during provider-side problems.
How do I fix error 3304 on a Samsung TV?
Check the TV’s location setting matches your country, set DNS to automatic on the TV and router, turn off IPv6 on the router, then uninstall and reinstall the Paramount+ app and update the TV firmware.
What is the difference between error 3304 and error 131?
Both are licence refusals. 3304 explicitly blames your location and is almost always a geolocation problem. 131 is broader and can also come from ad blockers, recording tools, and device DRM failures. The VPN and DNS fixes are the same for both.
Will error 3304 go away on its own?
Only if it was caused by a temporary provider issue (for example on Sky Q) or by a title being added to your regional catalogue. If the cause is your network configuration, it will persist until you change the setting.
